Refund Policy

1. Deposits

The standard deposit is 50% of the agreed total, unless your personalized contract specifies otherwise. Deposits are non-refundable when the client cancels, subject to applicable law and the agreed cancellation terms. The deposit reserves your date and compensates for time spent in planning and preparation. By paying the deposit, you acknowledge this policy. Nothing in this policy waives rights or refunds required by applicable law. Your personalized contract records the agreed amount and any written exceptions.

2. Payments Beyond the Deposit and Rescheduling

For amounts actually paid, the following standard cancellation rules apply, subject to the service-specific conditions below and any different terms expressly agreed in writing:

• More than 72 hours before the scheduled service: Amounts paid beyond the agreed deposit are eligible for a refund.
• 72 hours or less before the scheduled service: Payments are non-refundable, except as required by law or expressly agreed in writing.
• No-show: No refund will be issued for clients who do not attend their scheduled session without prior notice.

One reschedule per booking is allowed at no charge when requested at least 72 hours in advance, subject to availability. Requests made less than 72 hours in advance are not guaranteed and require the studio's written approval.

3. Cancellation by Pixel & Risas

In the rare event that we must cancel your session due to illness, emergency, or circumstances beyond our control, you will receive a full refund of all payments made, or the option to reschedule at no additional cost. We will notify you as soon as possible.

4. Dissatisfaction with Results

Photography and creative services are subjective. While we strive to exceed your expectations, refunds are not issued due to personal preference in photographic style, pose selection, or editing style if the agreed service was delivered as described. If you have specific style requirements, please communicate them clearly before your session.

If you believe there was a significant technical error in your delivered photos (e.g., majority of photos are out of focus or incorrectly exposed), please contact us within 7 days of delivery and we will review your case and work toward a fair resolution.

5. Event Decoration & Makeup Services

For decoration and makeup services, refunds are not available once materials have been purchased or services have been rendered. Rescheduling requests must be made at least 72 hours in advance; later requests require the studio's written approval and are not guaranteed. Purchased materials and work already completed remain subject to the conditions expressly agreed for your service. These conditions do not override refunds required by law or our cancellation commitments for services not provided.

6. How to Request a Refund

To request an eligible refund, contact us at info@pixelrisas.com with your reservation details. Approved refunds will be processed within 5–10 business days to your original payment method. Requests are reviewed by the studio; cancelling a booking or accepting a contract does not automatically issue a refund or charge your account.

7. Contact

Pixel & Risas · Yisel Pita Studios
Miami, Florida, USA
Email: info@pixelrisas.com