Privacy Policy

1. Information We Collect

We collect the following types of information:

• Contact information: Name, email address, and phone number provided when booking a session or contacting us.
• Booking details: Service type, selected package, dates, times, location, and information you provide to plan your session or event.
• Photos and media: Photos and videos captured during your session, stored securely in our cloud system.
• Contract and acceptance records: Your name, email, selected language, agreed services and prices, the version of the terms you accepted, and the date and time of electronic acceptance.
• Payment records: Amounts, dates, payment methods, references, balances, and refunds recorded by the studio. Payments are arranged with the studio; this website currently does not process charges.
• Customer profile: Booking history, preferences, notes, discounts, and relevant dates you share with us, such as birthdays, family milestones, or pregnancy information for planning sessions and offers.
• Account information: Sign-in and profile information for authorized account holders, with authentication handled through Firebase Authentication.
• Usage data: Pages visited, time spent on site, browser type, and device information (via cookies and analytics tools).
• Delivery activity: Visits to your photo selection and delivery pages, photo selections, download attempts and reported results, general device type, and email delivery, opening, and link-click information. These records are associated with your reservation so we can help with delivery issues.
• Social media interactions: When you contact our Instagram, Facebook, WhatsApp, or TikTok accounts, information available through that platform may include your public name or identifier, phone number on WhatsApp, and messages or comments. We use it to answer you and handle your inquiry or booking.

2. How We Use Your Information

• To process and manage your booking and sessions.
• To deliver your photos and provide access to your personal gallery.
• To send booking confirmations, reminders, and service updates.
• To prepare contracts, retain evidence of your acceptance, and manage payment and refund records.
• To maintain your customer profile, apply eligible discounts, and send personalized offers or requests for a review.
• To check whether delivery emails reached you and help resolve access or download problems.
• To improve our website and services based on usage patterns.
• To comply with legal obligations.

We do not sell or rent your personal information. We share information with service providers as needed to operate our services, including sending service messages and promotional emails on our behalf, as described below.

3. Storage, Delivery, and Retention

Your photos are stored using Firebase Storage (Google Cloud). Your reservation ID and private gallery or contract links can provide access to your information. Keep them private and contact us if you believe someone else has obtained them. Delivered photos remain available for 90 days after delivery, unless a different period is agreed in writing, and may be permanently deleted afterward. We strongly recommend downloading your photos promptly.

Contract acceptance, payment, customer service, and delivery records are kept as needed to provide the agreed services, resolve issues, and meet applicable recordkeeping obligations. Their retention period is separate from photo availability. You may request deletion as explained in our Data Deletion Instructions; information needed for an active service or required by law may need to be retained.

4. Use of Photos for Portfolio

Publication of your photos on our website, social media, or marketing materials requires your separate, optional consent. Booking a service, accepting a contract, or choosing photos for editing does not authorize publication. Declining this permission does not prevent you from booking. A parent or legal guardian must authorize publication of photos of minors. To withdraw permission, contact us; we will stop future use and review removal of material under our control. We cannot control copies shared by others.

5. Cookies

We use cookies and browser storage for authentication, preferences, remembered customer discounts, and usage measurement. Some emails also use opening and link-click tracking. See our Cookie Policy for these technologies and browser controls. Blocking cookies alone does not stop the reservation-related delivery records described above.

6. Third-Party Services

Authorized team members and the following providers handle information as needed to deliver our services:

• Firebase and Google Cloud: Website hosting, authentication, database, file storage, and server-side functions.
• Render: Hosting the API that processes bookings, contracts, customer records, and administrative operations.
• Mailjet: Sending service and promotional emails and reporting delivery, opening, and link-click activity.
• Google Analytics: Website usage measurement, including identifiers that distinguish browsers and sessions; this data is not described as completely anonymous.
• Google Translate and Google Fonts: Multilingual content support and website typography, which involve requests to Google's services.
• Meta (Instagram, Facebook, WhatsApp) and TikTok: To publish our work and answer the messages you send us on those platforms.

These services have their own privacy policies and data handling practices.

7. Your Rights

You may contact us to:

• Request access to the personal data we hold about you.
• Request correction or deletion of your personal data.
• Opt out of marketing communications at any time.
• Request that your photos not be used for portfolio or marketing purposes.

To exercise any of these rights, contact us at info@pixelrisas.com.

You can also use the unsubscribe link in promotional emails. Unsubscribing stops marketing emails; messages needed to manage an existing booking, contract, balance, or photo delivery may continue. To request deletion of booking or social media information, follow our Data Deletion Instructions.

8. Data Security

We use access controls, authentication where required, and permissions for authorized team members to protect your information. However, no system is 100% secure. Any required notifications following a data breach will be handled in accordance with applicable law.

9. Children's Privacy

We frequently photograph minors at family events and quinceañeras. We do not knowingly collect personal data directly from children under 13. Parents or guardians provide all necessary information on behalf of minors. Photos of minors will never be shared publicly without explicit consent from a parent or guardian.

10. Contact

For any privacy-related questions or requests:
Pixel & Risas · Yisel Pita Studios
Miami, Florida, USA
Email: info@pixelrisas.com