Data Deletion Instructions

1. Information We May Hold

• Contact details, bookings, customer preferences, notes, and offers.
• Session photos, photo selections, and delivery activity associated with your reservation.
• Contracts, electronic acceptance records, and records of payments and refunds.
• Your public username or profile name and the identifier the platform assigns to your account.
• Your phone number, if you wrote to us on WhatsApp.
• The messages and comments you sent us and our replies.

We never receive your password for any of these platforms.

2. How to Request Deletion

Use either of these options:

• Email info@pixelrisas.com with the subject "Data deletion request", indicating the information you want deleted and your booking email or reservation ID, or the social platform and your username or phone number. Do not send passwords or full payment account details.
• Send us a direct message saying "Delete my data" on the same platform you used to contact us.

3. What Happens Next

We will acknowledge your request and may verify that you are the person concerned or their authorized representative before deleting information. We aim to complete eligible requests within 30 days after verification, subject to any applicable legal deadlines, and will explain any information we need to retain. An active booking may require information to complete the service; contracts, acceptance evidence, and payment records may also need to be retained to comply with law or resolve a dispute.

If your request includes photos, tell us which reservation or images are involved. Deleting stored delivery photos may end access to those copies, so download any photos you wish to keep before requesting their deletion.

4. Retention

Retention depends on the information and why it is needed. Delivered photo availability follows the period stated in our Privacy Policy or your written agreement. Booking, contract, payment, customer service, and social interaction records may have different retention needs. You may request deletion of information that is no longer needed, subject to applicable obligations and permitted retention.

5. Platform Copies and Marketing Preferences

You can manage your messages, account, and privacy settings through each social platform. Blocking an account or deleting a conversation there does not necessarily delete information already held by the studio. Send us a separate request for that information. We cannot delete copies independently held by the platform or other people.

To stop promotional emails, use the unsubscribe link in a promotional message or contact info@pixelrisas.com. Unsubscribing does not itself delete booking or contract records, and messages needed for an existing service may continue.

6. More Information

See our Privacy Policy for how we handle personal information, or write to info@pixelrisas.com.